WE HAPPILY SHIP FREE ACROSS INDIA
Blue Dart/DTDC/Delhivery courier service in India. Expect around 4-6 business days which can be longer over public holidays and festivals.
Our collection is intentionally small batch, hand filled and ships fresh from our studio. We ask for your patience in your package making its journey to you. We offer expedited courier services for an additional fee. Please email firstname.lastname@example.org to enquire.
Purearth takes care in putting together your order and to hand it over to our courier partners. We regret we cannot be held responsible for delays or damage to the package attributed to the courier company, any unforeseen customs delays, issues out of our control, local or international customs, taxes or additional fees your country may levy. We have known customs in some countries to open our gift wrapped packages for inspection. Please kindly take note.
Tracking details are emailed to you as soon as the order has been handed over to the courier company. Please kindly ensure that you track your package to check status and time of delivery. Tracking options may not be available in some countries.
RETURNS & EXCHANGES POLICY
- Each piece in our collection is freshly formulated, carefully handcrafted in microbatches. Subtle nuances in colour, scent and texture due to seasonality of harvesting our premium ingredients is natural. Each complexion and skin concern is unique and special and returns / exchanges for reasons of general dissatisfaction or for reasons of pre-existing skin conditions cannot be offered, sorry.
- We happily replace / exchange any defective / faulty products and will fully refund your original purchase price.
- Please photograph the defect /faulty product issue as soon as you open the packaging. Products purchased during sale period / discounted pricing, are not eligible for returns or exchange unless they are defective or faulty.
Customised products or special bulk orders are not eligible for returns or exchange.
- Kindly send us a detailed email at email@example.com with the reason for return / exchange within seven days of delivery and we will honour your refund immediately. Refunds / returns will not be made following seven days of delivery please.
- We at Purearth are very proud of our creations and the care and love that goes into handcrafting each jar and bottle to ensure it reaches you in superlative condition.
- We want you to love our creations as much as we do. Please reach out to us at firstname.lastname@example.org for advice on your skin concerns and we will be happy to recommend a Purearth ritual for you.
If your purchase meets the exchange criteria, please contact our customer care team within 7 days of delivery via any of the following channels:
- Email at email@example.com
- For defect/quality issues, please email us with your order number, date of transaction, delivery address and image of the defect/ quality issue along with the packaging it was received in.
Our customer care team will investigate and revert within 4 working days. Upon receipt of communication from our customer care team, please follow the below steps:
In case of quality issue/defect:
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes and/or any other inclusions sold as a part of the purchase.
- We will organize a reverse pick up from the address stated in your invoice
- Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a Credit Note will be issued for the full amount for the defective / faulty product.
- Our credit notes can only be used on our website.
- If your purchase is faulty or defective or has a quality issue, we will happily exchange and offer a fresh piece or refund you as you choose
- In the rare instance we are unable to do so, we email a Credit Note to your registered email address used while making the purchase.
- The credit note will be valid for six (6) months from the date of issue and can be redeemed online.
- We provide COD shopping and request that you confirm your COD order via a WhatsApp message at 9717788266 once you have receive an order notification via email.
- We do not accept COD order cancellations after a customer's confirmation via WhatsApp.
- If the COD order is not accepted by a customer for any reason, Purearth will not accept another COD order from the same customer again. Thank you.
GENERAL TERMS & CONDITIONS
- Orders once confirmed, may not be cancelled/amended.
- Products purchased during sale period / discounts are not eligible for return or exchange unless found faulty or defective.
- Products purchased prior to sale cannot be exchanged during sale period.
- Products bought online cannot be exchanged or returned in stores and vice versa.
- No refunds are entertained if the customer has provided a wrong or incomplete shipping address.
- No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
- No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
- Please ensure that the delivery package and products received is in good condition, not been tampered with, before you sign off acceptance of your package.
- In case of a defective/quality issue with the product, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write "Received Defective" on the delivery receipt when accepting and signing off with the courier partner.
- Purearth is not responsible for any defect caused after delivery.
- Purearth is not responsible for any damage to products caused by the courier company. A photo of the shipping bill with the customers name, order number and address alongside the ordered products in good condition will be deemed as proof of proper shipment ex Purearth warehouse.
- Defects due to neglect, improper usage or wrong application will not be covered by Purearth.
- For sale related policies, please refer to our Sale T&Cs.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.